Services

Microsoft Dynamics 365

As a certified Microsoft partner, we help mid-market and enterprise organisations unlock the full value of Dynamics 365 — from greenfield implementation and complex data migration to deep customisation, ISV integrations, and long-term managed support. Our primary focus is Finance & Operations (F&O) with complementary CRM (Sales/Customer Engagement) capabilities.

Dynamics 365 Finance & OperationsDynamics 365 SalesDynamics 365 Customer ServicePower PlatformPower BIPower AutomatePower AppsAzure Active DirectoryAzure Integration ServicesSynapse LinkDataverseMicrosoft 365

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Capabilities

What we build

F&O Implementation

End-to-end Finance & Operations rollout covering finance, supply chain, manufacturing, and project management — configured for Italian fiscal and regulatory requirements from day one.

CRM & Sales Automation

Dynamics 365 Sales and Customer Service configured to your sales process, with AI-powered lead scoring, opportunity management, and customer journey orchestration.

Data Lakehouse on F&O

Synapse Link export from F&O into Azure Data Lake, dbt transformation models, and Power BI semantic layer — real-time analytics on ERP data without performance impact on the transactional system.

Power Platform Solutions

Canvas apps, model-driven apps, and Power Automate flows that extend Dynamics without custom code — citizen-developer friendly, enterprise-grade secure.

Data Migration & Integration

Structured migration of master data, transactional history, and documents from any legacy system, with full reconciliation reports and zero tolerance for data loss.

Managed Support & Optimisation

Proactive monitoring, SLA-backed incident response, release management for Microsoft wave updates, and quarterly optimisation reviews to keep your system performing.

FAQ

Frequently asked questions

Which Dynamics 365 modules do you implement?

We cover Finance & Operations (F&O), Sales, Customer Service, Field Service, and Marketing — plus the full Power Platform stack including Power Apps, Power Automate, and Power BI.

How long does a Dynamics 365 implementation take?

A focused F&O implementation typically runs 12–24 weeks depending on scope. CRM rollouts are phased over 8–16 weeks. We always begin with a two-week discovery to nail down scope and de-risk the timeline.

Do you provide post-go-live support?

Yes. We offer tiered managed support plans with defined SLAs, a dedicated success manager, quarterly roadmap reviews, and proactive monitoring of critical business processes.

Can you migrate data from our existing ERP?

Absolutely. Data migration is a core deliverable. We build extraction, transformation, and validation pipelines for every legacy system we have encountered — including SAP, Oracle NetSuite, custom Access/Excel solutions, and older Navision versions.